Troubleshooting Email Delivery Issues for Reseller Accounts

Troubleshooting Email Delivery Issues for Reseller Accounts

In reseller accounts, email delivery is handled via the reseller’s own SMTP settings rather than the primary system. If emails are not being sent, follow the steps below to verify your SMTP configuration.

• There is no email queue in the MSA, it indicates that emails are not being sent through our system.

• This is expected for reseller accounts, as they rely on their own SMTP settings for outbound email.

• You should verify the SMTP configuration set up in your account.

   

  
  
  Steps to Verify SMTP Settings in JCA Panel:

  1. Log in to the JCA Panel.

  2. Navigate to the System Settings section.

  3. Compare your settings with the screenshot provided below.

  4. Update or correct them as needed based on your email service provider’s requirements.
     
     
     

   

Note: If the SMTP settings are correct but the issue persists, contact your email service provider for further assistance.